In the best of Fischbowl May, 2007, a public school tech support employee addressed the topic of customer service and/or the lack of. He linked customer service to the field of education and brought up the concept that educators, administration, and students are either a customer or one in the position of power. Like customer service in any business, it can make either positive or negative impacts on the people who are obtaining the services, and we, as teachers need to access what kind of service we are providing.
The blog gave an example of poor customer service from a audio tapped conversation between a customer and a customer service representative. Listening to the dialog was familiar to frustrating situations I have encountered, but have come to accept as the norm for today's standards. Those of us that can remember quality customer service from either days gone by or from a recent, and pleasant encounter should do our part to give back that type of service to those of whom we interact. Word of mouth can go a long way in building a business, and when my future students talk about the service I provided to them, I hope that new customers come to me full of anticipation for a positive experience.
The blog gave an example of poor customer service from a audio tapped conversation between a customer and a customer service representative. Listening to the dialog was familiar to frustrating situations I have encountered, but have come to accept as the norm for today's standards. Those of us that can remember quality customer service from either days gone by or from a recent, and pleasant encounter should do our part to give back that type of service to those of whom we interact. Word of mouth can go a long way in building a business, and when my future students talk about the service I provided to them, I hope that new customers come to me full of anticipation for a positive experience.
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